Shipping & Insured Delivery
Every flacon is packed by hand, fully insured and tracked from our vault to your door or your nearest Smart Locker.
Delivery options
| Method | Delivery time | Cost |
|---|---|---|
| 24/7 Contactless Smart Locker | 1–2 business days | FREE |
| Insured Priority Courier | 24–48 business hours | $15.00 (free over $250) |
| International Express | 3–6 business days | From $29.00 |
How it works
- Order confirmation – you receive an email with your order reference (e.g.
#AURA-12345). - Dispatch – orders placed before 15:00 EST leave the same business day.
- Tracking – use Track My Order or the SMS link we send you.
- Pickup / delivery – lockers give you a PIN and QR code and hold your parcel free for 72 hours.
Insurance
All parcels are insured for their full value against loss and damage in transit. If a parcel arrives damaged, photograph the package and contact our returns team within 48 hours – we replace it at no cost.
Restrictions
Fragrances are classified as flammable liquids, so some products cannot be shipped by air to certain countries. We will tell you at checkout if an item is restricted for your destination.